This website is owned and operated by Big Sky Grup S.A, d/b/a/ Skytours, registered in the Principality of Andorra under the registration number is 13379 llibre S-187 Foli 391-400, located at Avinguda Sant Antoni 78 -19, La Massana. Skytours is and accredited Travel Agency and Member of IATA (International Air Transport Association). We are also Members of ASTA (American Society of Travel Agents), Members of the DRV (Deutscher Reiseburo Verband) and Member of SRF (Svenska Resebyraforeningen).
By using the Site, you signify your binding agreement to these Terms and Conditions.
We reserve the right, in our sole discretion, to change, modify, add, or remove portions or all of these Terms at any time. Please check these Terms periodically for changes. Your continued use of the Site following the posting of changes to these Terms (including our "Privacy and Cookie Policy") constitutes your binding acceptance of those changes.
We may change any or all content on the Site, including, but not limited to, products, programs, and/or services described on or offered through the Site, without notice, and without liability.
All materials and content on the Site, including, but not limited to, images, illustrations, text, audio clips, and video clips, are protected by or consist of copyrights, trademarks, service marks, and/or other intellectual property rights ("Intellectual Property"). The Intellectual Property is governed and protected by European / American and worldwide copyright, trademark, and/or other intellectual property laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes. The Intellectual Property is owned or controlled by us or other parties that have licensed
to us the right to use their Intellectual Property or the right to market their products and/or services (collectively the "Providers").
The Intellectual Property is provided solely for your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Site. You may download any Intellectual Property solely for your personal, non-commercial use, consistent with these Terms, provided that you maintain all copyright and other notices contained in such Intellectual Property. You may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without our prior written consent or that of the Providers. Modification of any Intellectual Property or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Site, is prohibited by these Terms.
All software, applications, and modules (collectively, "software") used on the Site are proprietary to or licensed to us by other parties ("Software Providers", together with Providers, the "Providers"). You may not reproduce, reverse engineer, create derivative works of, reverse assemble or reverse compile, sell, lease, distribute, rent, assign, transfer, or modify any software on the Site.
The European / American laws control the export of products and information. You agree to comply with such restrictions and not to export or re-export the Intellectual Property to countries or persons prohibited under European / American\' export control laws. By using, copying, or downloading any portion of the Intellectual Property, you are representing that you are not in a country where such export is prohibited; that you are not on the US Commerce Department's Table of Denial Orders or the US Treasury Department\'s list of Specially Designated Nationals; and that you are not providing access to the Intellectual Property to any person similarly situated.
Sky-tours complies with Andorran legislation guidelines in matters of the protection of data of a personal nature (Andorran Qualified Law 15/2003 of the 18th of December and Andorran Data Protection Agency Regulations of the 9th of June 2010), approving the implementation regulations of the Organic Law and with other legislation in force at any time, and it seeks to guarantee the correct usage and handling of users personal data. To do this, in each form that collects personal data in the services which the user may request from Skytours, the user will be made aware of the existence and their acceptance of the specific conditions for the handling of their data in each case. Similarly, Skytours hereby states that it complies with the following Andorran Laws: 12/2013 of the 13th of June, regarding trade; 13/2013 of the 13th of June, on effective competition and consumer protection; and 20/2014 of the 16th of October, regulating e-procurement and operators which carry out their economic activity in digital space. It will always request of users consent for the use of their e-mail address for commercial purposes.
In addition to the above Sky-tours is also complying with the GDPR Data Protection Regulation of the European Union.
The content you send to us, as between the two of us, whether via e-mail, forms, messages, ideas, and/or suggestions, becomes our sole property and is transmitted at your sole risk. You hereby represent and warrant that you own or have the right to submit the foregoing to us. We will respond to customer service questions in accordance with our "Privacy Policy."
You are strictly prohibited from uploading to the Site any material that contains any virus, worm, "trojan horse", time bomb, or similar contaminating or destructive feature. Violators may be prosecuted to the maximum extent of the law.
We charge you in the currency you have chosen. We support 59 different currencies. If your currency is not listed, the charge will be done in European Euros (EUR)
Under certain circumstances, customers transacting with payment cards on a cross-border basis may be subject to additional fees levied by their local card issuer. Any query relating to these credit card fees should be taken up with the card issuer.
We request and suggest all our customers to reconfirm their flight schedule 24 hours prior to their original departure time. The airlines may change or cancel the flight schedule due to security reasons, sky-tours.com do not have control on the flight operations and will not be responsible for any loss that may occur by the action of the airlines.
Some airlines do not offer refund when the change is up to 90 mins, all major changes beyond 90 mins are subject to the passenger's acceptance and may be rejected to claim refund of the affected flight(s).
In case you have more than one airlnes envolved in your itinerary , different airlines may not take responsiblity for the cancellation/changes done by other carrier even if the total journey is booked together or the connection is effected; general fare rules of the non-affected carrier may apply.
Sky-tours.com as your booking agency will follow the airlines rules and will not be responsible for the cost applied by the other carrier in this situation.
In the event low cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf with the airline direct. Your contract will be with the relevant low-cost airline and you will be also subject to their terms and conditions. Generally Low cost airline tickets are strictly non refundable and no changes can be made. However there are a few airlines applying a more relaxed cancellation and refund policy towards their clients.
Should you need to cancel your flight or make changes, please contact the airline direct as in our service we only provided you the comparison, booking and payment service.
In addition to our Terms, each Airlines Terms and Conditions apply for each of their portion of your itinerary.
Low cost airlines may also charge additional fees for checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise. Full details on such charges may not always be available when making your reservation. For this reason you need to check your baggage allowance etc by visiting the airline's website. We are not responsible for any additional costs incurred and we advise you to contact the relevant airline to add any additional services and verify charges.
We signed up with a third party protection service to enforce your right to compensation. Should a flight be delayed or canceled AirHelp will alert you, and offer you to represent you and claiming compensation from airline(s).
By accepting this Terms & Conditions, you agree to provide Your contact details to the company AirHelp Limited, a company incorporated in Hong Kong with its registered office at 9B Amtel Building, 148 Des Voeux Road Central, Central, Hong Kong (CB No. 1926223, BR No. 61625023-000) which may contact You with the offer for its services related to the Enforcement Services.
In case You do not want to be provided with Our Enforcement Services, please inform us and we will cease their provision. In case we do not receive your notice disagreeing with its provision within 30 days as of the occurrence of the situation entitling You to the Claim, We understand that you wish us to provide you with these services and consequently will start the Claim recovery against the Selected Carrier (s).
The fare is not guaranteed until ticketed. In order to ensure the authenticity of the payment mode used we take some verification measures and avoid any fraudulent activity on our web site. The airlines have all the rights to sell their tickets globally and this may sometime result in the fare getting sold out while verification procedure.
These Terms shall be governed by and construed in accordance with the laws of the Principality of Andorra and the Regulations of the European Union without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the Courts of Andorra and you hereby agree to consent and submit to the exclusive personal jurisdiction of such courts for the purposes of litigating any such action.